Only food and drink bought in The Rookery can be consumed on the premises.
Due to our licence, no under 16's may be on the premises after 5pm.
No laptops please. Talk to your neighbours or read a book!
No smoking or vaping on the premises.
Please be courteous to the staff, they will ask you to leave.
We kindly ask that all children be supervised.
We reserve the right to refuse service to any person who may appear drunk or under the influence of drugs.
Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions.
All clients having a colour service must have a skintest a minimum of 48 hours before their appointment.
Skintests are by appointment only.
Hair colouring is not available for clients under the age of 16.
We are unable to colour hair within the first two trimesters of pregnancy (Week 1 through to week 24).
Any client arriving at the reception of The Rookery Salon later than 10 minutes after their appointment will be asked to reschedule their appointment. The original appointment will be deemed a cancellation with less than 24 hours notice.
Clients who don't arrive for their appointments will be asked for a 50% booking fee to remake an appointment and the original appointment will be deemed a cancellation with less than 24 hours notice.
Clients who cancel their appointment with less than 24 hours notice will asked to pay for the appointment unless the appointment slot can be filled.
We no longer offer children's services and can not accommodate children under 14 in the salon.
Clients who arrive for their appointment with children under 14 will be kindly asked to rearrange their appointments. The original appointment will be deemed a cancellation with less than 24 hours notice.
We currently cannot style hair that has existing hair extensions applied.
There is no parking outside The Rookery Salon.
Salon Refund Policy:
Sometimes things go wrong. Please call and come back into the salon so that we can see what you aren't happy about. If we cannot fix it, or you don't want to, then we can offer a refund for the service that you aren't pleased with. All refunds will be processed within two weeks of the complaint. For refunds, please refer to our complaints procedure.
We will refund unopened packages within 7 days of purchase. Due to health and safety, we cannot refund or exchange any products that have been opened or used.
Please call the salon to make any complaints and speak to the stylist who performed the service. If a resolution cannot be agreed on, please put in writing the complete complaint and address to email@example.com, stating what was agreed, how much you paid, date of service and stylist.